At DearDecor, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.

Return Eligibility

• Returns are accepted within 7 days of delivery.
• The product must be unused, undamaged, and returned in its original packaging with all accessories and invoices.

Damaged or Missing Products

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
• A complete unboxing video recorded from the moment the package is opened is mandatory for claims related to damaged, defective, or missing items.

Refund Process

• Once the returned product is received and passes our quality inspection, your refund will be processed.
• Approved refunds will be credited to the original payment method within 5–7 business days.

Exchange Policy

• If you receive a damaged or incorrect product, we will arrange a replacement (subject to stock availability).

Non-Returnable Items

Returns or refunds are not applicable for:

• Sale or discounted products
• Customized or personalized products
• Gift cards
• Products damaged due to misuse or improper handling

Order Refusal

• For prepaid orders, no refund will be issued if the customer refuses delivery after dispatch.
• For COD orders, repeated refusal of orders may result in future COD orders being declined.

Approval Required

• All return requests must be reviewed and approved by the DearDecor Support Team before the return process begins.

Need Help?

If you have any questions regarding shipping, returns, or refunds, feel free to contact us:

Email: support@deardecor.in

Thank you for shopping with DearDecor!
DearDecor Support Team