Frequently asked questions
FAQ
Do you deliver across India?
Do you deliver across India?
Yes, we deliver nationwide using trusted courier partners.
How long does delivery take?
How long does delivery take?
Usually within 3–7 business days.
Do you offer Cash on Delivery?
Do you offer Cash on Delivery?
Yes, on eligible locations and products.
Can I cancel my order?
Can I cancel my order?
Yes, orders can be cancelled within 8 hours of placing them. Once shipped, cancellations are not possible.
Can I return my order?
Can I return my order?
Yes. Eligible products can be returned or replaced according to our return policy.
What is your return policy?
What is your return policy?
We offer a 7-day return policy for eligible products. Items must be unused and returned in their original packaging.
What should I do if my product arrives damaged?
What should I do if my product arrives damaged?
Please contact us support@deardecor.in within 48 hours of delivery with your order number, clear photos, and a complete unboxing video. We'll review the issue and assist you promptly.
What materials are your products made from?
What materials are your products made from?
Most of our décor pieces are crafted from premium-quality resin, metal, ceramic, or other durable materials. Material details are mentioned on each product page.
Are your products suitable for gifting?
Are your products suitable for gifting?
Absolutely! Our décor pieces make thoughtful gifts for housewarmings, weddings, anniversaries, birthdays, festivals, and other special occasions.
Are the colors exactly the same as shown?
Are the colors exactly the same as shown?
We try our best to display accurate colors. However, slight variations may occur due to screen settings and lighting.
How do I care for my décor items?
How do I care for my décor items?
Simply wipe them with a soft, dry cloth. Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to moisture or direct sunlight.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
Yes, you can request an address change before your order is dispatched. Contact us as soon as possible.
Is my payment secure?
Is my payment secure?
Yes. All payments are processed through secure and trusted payment gateways to ensure your information remains protected.
How do I contact DearDecor?
How do I contact DearDecor?
You can reach us anytime at support@deardecor.in & info@deardecor.in