Frequently asked questions

FAQ

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Do you deliver across India?

Yes, we deliver nationwide using trusted courier partners.

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How long does delivery take?

Usually within 3–7 business days.

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Do you offer Cash on Delivery?

Yes, on eligible locations and products.

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Can I cancel my order?

Yes, orders can be cancelled within 8 hours of placing them. Once shipped, cancellations are not possible.

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Can I return my order?

Yes. Eligible products can be returned or replaced according to our return policy.

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What is your return policy?

We offer a 7-day return policy for eligible products. Items must be unused and returned in their original packaging.

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What should I do if my product arrives damaged?

Please contact us support@deardecor.in within 48 hours of delivery with your order number, clear photos, and a complete unboxing video. We'll review the issue and assist you promptly.

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What materials are your products made from?

Most of our décor pieces are crafted from premium-quality resin, metal, ceramic, or other durable materials. Material details are mentioned on each product page.

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Are your products suitable for gifting?

Absolutely! Our décor pieces make thoughtful gifts for housewarmings, weddings, anniversaries, birthdays, festivals, and other special occasions.

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Are the colors exactly the same as shown?

We try our best to display accurate colors. However, slight variations may occur due to screen settings and lighting.

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How do I care for my décor items?

Simply wipe them with a soft, dry cloth. Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to moisture or direct sunlight.

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Can I change my delivery address after placing an order?

Yes, you can request an address change before your order is dispatched. Contact us as soon as possible.

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Is my payment secure?

Yes. All payments are processed through secure and trusted payment gateways to ensure your information remains protected.

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How do I contact DearDecor?

You can reach us anytime at support@deardecor.in & info@deardecor.in